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Store Policy

Customer Care

At Indesign, we believe in providing exceptional customer care to ensure your shopping experience with us is nothing short of delightful. Here's how we strive to exceed your expectations:

1. Personalized Assistance: Our knowledgeable and friendly staff are here to assist you every step of the way. Whether you need help finding the perfect gift or have questions about our products, we're dedicated to providing personalized service tailored to your needs.

2. Prompt Responses: Your inquiries and concerns are important to us. We aim to respond to all customer inquiries, whether via email, phone, or in-store, in a timely manner. Expect clear and helpful communication from our team.

3. Product Knowledge: We're passionate about the craftsmanship behind our products. Our staff are well-versed in the details and stories behind each item in our collection, allowing us to offer insightful recommendations and information to enhance your shopping experience.

 

4. Problem Resolution: Should any issues arise with your purchase or shopping experience, we're committed to resolving them swiftly and satisfactorily. Whether it's a refund, exchange, or any other concern, we'll work diligently to find a solution that meets your needs.

5. Follow-Up and Feedback: Your feedback is invaluable to us. After your purchase, we may follow up to ensure your satisfaction and to gather any feedback you may have. Your insights help us continuously improve our products and services.

6. Accessibility: We strive to make our store and services accessible to all customers. If you have any accessibility needs or require accommodations, please let us know, and we'll do our best to assist you.

7. Genuine Care: Above all, we genuinely care about your experience with us. From the moment you step into our store to long after your purchase, we want you to feel valued and appreciated as a member of the Indesign community.

8. Community Engagement: We're more than just a store; we're a part of the community. Through events, workshops, and collaborations, we aim to foster a sense of connection and belonging among our customers and artisans.

9. Transparency: We believe in transparency in all our interactions. From our pricing to our policies, we strive to be upfront and honest with our customers, building trust and loyalty through transparency.

10. Continuous Improvement: We're always looking for ways to improve. Your feedback and suggestions are instrumental in helping us grow and evolve as a store. We're committed to continually raising the bar to provide you with an exceptional shopping experience.

Thank you for choosing Indesign for your handicraft needs. We're honored to serve you and look forward to exceeding your expectations with our unparalleled customer care.

Indesign reserves the right to update or modify these policies as needed.

Privacy & Safety

At Indesign, we prioritize the privacy and safety of our customers to ensure a secure and trustworthy shopping environment. Here's how we safeguard your information and well-being:

1. Data Protection: We are committed to protecting your personal information. Any data collected during your shopping experience, including but not limited to your name, contact details, and payment information, is securely stored and used only for order processing and communication purposes.

2. Secure Transactions: Your online transactions with Indesign are encrypted and processed through secure payment gateways to safeguard your financial information. We do not store your payment details on our servers beyond the duration of your transaction.

3. Confidentiality: Your privacy is paramount to us. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. Rest assured that any information you provide to us is treated with the utmost confidentiality.

4. Safe Shopping Environment: We maintain a safe and secure shopping environment in our physical store and online platform. Our premises are equipped with appropriate security measures to ensure the safety of our customers and staff.

5. Compliance with Regulations: Indesign complies with applicable data protection laws and regulations to uphold the privacy rights of our customers. We regularly review our policies and practices to ensure alignment with evolving legal standards.

6. Customer Verification: To prevent fraud and protect your account, we may verify your identity before processing certain transactions or accessing sensitive information. This may involve requesting additional verification documents or information from you.

7. Child Protection: We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.

8. Reporting Security Concerns: If you suspect any unauthorized activity or security breach related to your account or our platform, please report it to us immediately. We take all reports of security incidents seriously and will investigate and address them promptly.

9. Transparency and Communication: We believe in transparency regarding our privacy and security practices. If you have any questions or concerns about how we handle your information or maintain safety in our store, please don't hesitate to reach out to us for clarification.

10. Continuous Improvement: We are committed to continuously improving our privacy and safety measures to adapt to emerging threats and best practices. Your feedback and suggestions are invaluable in helping us enhance our security protocols.

Thank you for entrusting Indesign with your privacy and safety. We are dedicated to maintaining the highest standards of security and confidentiality to ensure a positive and secure shopping experience for all our customers.

Indesign reserves the right to update or modify these policies as needed.

Wholesale Inquiries

Thank you for your interest in partnering with Wholesale Inquiries, where quality meets quantity! We appreciate your desire to carry our unique handicraft products in your retail establishment. Here's how we handle wholesale inquiries:

1. Wholesale Application Process: To become a wholesale partner with Wholesale Inquiries, please complete our online wholesale application form. This form will provide us with essential information about your business, including your contact details, tax identification number, and resale certificate.

2. Minimum Order Requirements: We have minimum order requirements for wholesale purchases to ensure that both parties benefit from the partnership. These requirements may vary depending on the product category and quantity. Details about minimum orders will be provided upon approval of your wholesale application.

3. Product Catalog and Pricing: Once your wholesale application is approved, you will gain access to our wholesale product catalog and pricing information. Our catalog showcases our extensive range of high-quality handicrafts, along with wholesale pricing tailored for bulk purchases.

4. Ordering Process: Ordering from Wholesale Inquiries is convenient and straightforward. Simply browse our catalog, select the items you wish to purchase, and place your order through our dedicated wholesale portal or by contacting our wholesale team directly. Our team will assist you throughout the ordering process to ensure a smooth experience.

5. Payment Terms: We offer flexible payment terms for wholesale orders, including various payment methods such as bank transfers, credit cards, or payment platforms. Our wholesale team will provide you with detailed information about payment options and terms specific to your account.

6. Shipping and Logistics: We partner with reliable shipping carriers to ensure timely and cost-effective delivery of your wholesale orders. Shipping costs will be calculated based on the size and weight of your order, as well as the destination. We also offer freight forwarding services for international wholesale partners.

7. Customer Support: Our dedicated wholesale support team is available to assist you with any questions or concerns you may have before, during, or after placing your wholesale order. We are committed to providing personalized assistance to help you make informed decisions and maximize your satisfaction.

8. Exclusivity and Territories: We may offer exclusivity agreements and territorial rights to select wholesale partners, depending on various factors such as market size, geographic location, and purchasing volume. Please inquire with our wholesale team for more information about exclusivity opportunities.

9. Quality Assurance: We take pride in the quality of our handicraft products and stand behind their craftsmanship. Each item undergoes rigorous quality control checks to ensure it meets our standards before being shipped to our wholesale partners. In the unlikely event of any issues with your order, please contact our wholesale team for assistance.

10. Continuous Partnership: At Wholesale Inquiries, we view our wholesale partners as long-term collaborators rather than just customers. We are committed to fostering mutually beneficial relationships built on trust, reliability, and shared success. We welcome feedback and suggestions from our wholesale partners as we continue to grow and evolve together.

 

Thank you for considering Wholesale Inquiries for your wholesale needs. We look forward to the opportunity to collaborate with you and provide you with exceptional handicraft products that will delight your customers.

Indesign reserves the right to update or modify these policies as needed.

Payment Methods

Payment Methods

- Credit / Debit Cards

- UPI
- PAYPAL

- Pay On Delivery

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