Question 1

Why are our products unique?

Accepted Answer

Our products are unique because they are handcrafted by artisans in Bengal using traditional techniques and sustainable materials like bamboo, jute, and khadi. They're chemical-free and non-toxic, making them safe for you and the planet. Each piece celebrates craft and heritage.

Question 2

How do we maintain sustainability in our production?

Accepted Answer

We maintain sustainability by ethically sourcing materials, partnering with artisans who receive fair wages, and minimizing waste. Our goal is to create beautiful products that respect the environment and its people.

Question 3

Are your products safe for everyone?

Accepted Answer

Our products are free of harsh chemicals and toxins, making them suitable for everyone, including those with sensitivities. However, some materials like jute or bamboo might have natural textures that some may find abrasive. We recommend checking product descriptions and reaching out if you have any concerns.

Question 4

How do I care for my InDesign product?

Accepted Answer

Most of our products require simple hand-washing or wiping with a damp cloth. We provide detailed care instructions with each purchase, and you can always reach out for further guidance.

Question 5

Can I get my purchase gift-wrapped?

Accepted Answer

Yes, you can get your purchase gift-wrapped. We use eco-friendly materials like recycled paper and natural fibers. Choose from various designs and add a personalized message.

Question 6

What are your shipping options and costs?

Accepted Answer

We offer various shipping options depending on your location and preference. Standard shipping charges are applicable. You can find detailed shipping information and costs on our website.

Question 7

Can I place an international order?

Accepted Answer

Yes, you can place an international order. Shipping costs depend on your location and order weight. Import duties and taxes are the recipient's responsibility.

Question 8

What is your return policy?

Accepted Answer

We want you to love your InDesign purchase! If you're not satisfied, you can return your item within 30 days for a full refund or exchange. Please refer to our returns policy for detailed instructions.

Question 9

How can I contact customer support?

Accepted Answer

You can contact our customer support via email, phone, or live chat on our website. We're committed to providing excellent service.

Question 10

How can I stay updated on new products and promotions?

Accepted Answer

Follow us on social media, subscribe to our newsletter, or explore our blog for new arrivals, updates, and exciting offers! We're always happy to connect with our customers and share the stories behind our beautiful products.

FAQ