FAQ

Frequently Asked Questions

What makes The InDesign products special?

Our products are handcrafted by generations-old artisans in Bengal using time-honored techniques and natural, sustainable materials like bamboo, jute, and khadi. They're chemical-free and non-toxic, making them safe for you, your family, and the planet. Each piece is unique, a celebration of craft and heritage.
Is your production process sustainable?

Absolutely! We source materials ethically, partner with responsible artisans who receive fair wages and work in safe conditions, and minimize waste in our production process. Our goal is to create beautiful products that respect the environment and its people.
Are your products safe for everyone?

Our products are free of harsh chemicals and toxins, making them suitable for everyone, including those with sensitivities. However, some materials like jute or bamboo might have natural textures that some may find abrasive. We recommend checking product descriptions and reaching out if you have any concerns.
How do I care for my InDesign product?

Most of our products require simple hand-washing or wiping with a damp cloth. We provide detailed care instructions with each purchase, and you can always reach out for further guidance.
Do you offer gift-wrapping?

Yes! We offer beautiful, eco-friendly gift-wrapping options using recycled paper and natural materials. You can choose from various designs and add a personalized message to make your gift even more special.
What are your shipping options and costs?

We offer various shipping options depending on your location and preference. Standard shipping charges are applicable. You can find detailed shipping information and costs on our website.
Do you accept international orders?

Yes! We ship internationally, and shipping costs are calculated based on your location and order weight. Please note that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient.
What is your return policy?

We want you to love your InDesign purchase! If you're not satisfied, you can return your item within 30 days for a full refund or exchange. Please refer to our returns policy for detailed instructions.
Do you offer customer support?

Absolutely! We're here to help you with any questions you may have. You can reach us by email, phone, or live chat on our website. We're committed to providing excellent customer service.
How can I stay updated on new products and promotions?

Follow us on social media, subscribe to our newsletter, or explore our blog for new arrivals, updates, and exciting offers! We're always happy to connect with our customers and share the stories behind our beautiful products.