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Shipping & Returns

Shipping Policy

Welcome to Indesign, your premier destination for exquisite handmade crafts! We're dedicated to providing you with top-quality artisanal products delivered right to your doorstep. Here's all you need to know about our shipping policy:

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1. Processing Time: Upon placing your order, please allow us 1-3 business days to process it. Customized or made-to-order items may require additional processing time, which will be clearly communicated during checkout.

2. Shipping Methods: We offer a range of shipping options to suit your needs, including standard shipping, expedited shipping, and international shipping. You can select your preferred shipping method during checkout.

3. Delivery Time: Delivery times vary depending on your location, chosen shipping method, and any unforeseen circumstances such as weather or customs delays. Generally, domestic orders arrive within 3-7 business days, while international orders may take 7-21 business days for delivery.

4. Shipping Costs: Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You will see the shipping cost at checkout before finalizing your purchase.

5. Tracking Information: Once your order has been dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate its arrival time.

6. Shipping Restrictions: Certain items may be subject to shipping restrictions due to their size, weight, or materials. We comply with all relevant shipping regulations and will inform you if any restrictions apply to your order.

7. Customs and Duties: For international orders, please be aware that you may be responsible for customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

8. Shipping Address: Please ensure that you provide us with accurate shipping information to prevent any delays or delivery issues. We are not liable for orders shipped to incorrect addresses provided by the customer.

9. Delivery Issues: If your order is delayed, lost, or damaged during transit, please contact us promptly. We will liaise with our shipping partners to resolve the issue and ensure that you receive your order in a timely manner.

10. International Shipping: For international orders, please be aware that you may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These fees are not included in the item price or shipping cost and are the buyer's responsibility.

 

If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer service team. We're here to assist you every step of the way and make your shopping experience with Indesign as seamless as possible!

Return & Exchange Policy

Thank you for shopping at Indesign, where we curate an exquisite collection of handmade crafts just for you! We want you to be completely satisfied with your purchase, and we're here to make the return and exchange process as simple as possible. Please review our policy below:

1. Eligibility:

  • To be eligible for a return or exchange, the item must be unused, in its original condition, and returned within 7 days of delivery.

  • Customized or personalized items are not eligible for return or exchange unless they arrive damaged or defective.

2. Initiation of Return or Exchange:

  • If you would like to return or exchange an item, please contact our customer service team within 7 days of receiving your order to initiate the process.

  • Provide your order number and details about the item you wish to return or exchange.

  • We will provide you with instructions on how to proceed with the return or exchange.

3. Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return shipment is protected.

4. Refunds:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and applied to the original method of payment within 5-7 business days.

  • Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.

5. Exchanges:

  • If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.

  • Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund or store credit for the returned item.

6. Damaged or Defective Items:

  • In the rare event that your item arrives damaged or defective, please contact us immediately.

  • Provide photographs of the damaged or defective item along with your order number, and we will arrange for a replacement or refund at no additional cost to you.

7. Non-Returnable Items:

  • Certain items may be non-returnable due to hygiene reasons or other restrictions. These include but are not limited to earrings, intimate apparel, and perishable goods.

8. Final Sale Items:

  • Items marked as "final sale" are not eligible for return or exchange unless they arrive damaged or defective.

 

If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure that your experience with Indesign is nothing short of exceptional!

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